Terms of Service

By accessing or using the Force Media Innovations website at forcemediainc.com (the "Site"), or by engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services. These Terms apply to all visitors, clients, and users of Force Media Innovations. We reserve the right to update these Terms at any time, and your continued use of the Site constitutes acceptance of any changes.

Force Media Innovations is an IT company providing custom software development, AI agents, CRM systems, web design, SEO, digital consulting, and SaaS products. We operate across Sri Lanka and Australia, with our primary office in Colombo, Sri Lanka, and our Australian partner Morbach Holdings based in Magill, South Australia. Our services are available to businesses and individuals aged 18 years or older.

Force Media Innovations provides technology services including but not limited to: — Custom software and web application development — AI agent development and workflow automation — CRM and order management systems — Website design and development — Search engine optimization (SEO) — Digital strategy and consulting — SaaS product development The specific scope, deliverables, timelines, and pricing for any engagement are defined in a separate Statement of Work or Service Agreement entered into between Force Media Innovations and the client. In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement shall prevail.

All content on this Site, including but not limited to text, graphics, logos, icons, images, and software, is the property of Force Media Innovations and is protected by applicable intellectual property laws in Sri Lanka and Australia. Client Work: Upon full payment of all fees, clients receive ownership of all custom deliverables created specifically for them under a Service Agreement, unless otherwise agreed in writing. Force Media IP: We retain ownership of all pre-existing tools, frameworks, methodologies, templates, and background intellectual property used in delivering services. We grant clients a non-exclusive license to use such elements as embedded in their deliverables. Our SaaS products (Sentra AI, Insightrix, Ordavo, Nexora, Relatik, Stockpulse) remain the exclusive intellectual property of Force Media Innovations at all times.

Fees for services are outlined in individual Service Agreements or proposals. Unless otherwise specified: — A deposit is required before commencement of work — Final payment is due upon project completion before delivery of final files — Invoices are payable within 14 days of issue — We reserve the right to suspend work on overdue accounts — All prices are exclusive of applicable taxes unless stated otherwise Payments may be made in Sri Lankan Rupees (LKR) or Australian Dollars (AUD) as agreed in the relevant Service Agreement.

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of an engagement. This includes business strategies, technical specifications, client data, and pricing. This obligation of confidentiality does not apply to information that is publicly available, was already known to the receiving party, or is required to be disclosed by law. We take client confidentiality seriously and maintain appropriate safeguards to protect all information shared with us.

Force Media Innovations warrants that: — Services will be performed with reasonable skill and care — Deliverables will materially conform to agreed specifications — We have the right to provide the services and grant the licenses described We do not warrant that: — The Site will be uninterrupted, error-free, or completely secure — Our services will meet every specific business outcome or expectation — Third-party integrations or APIs will remain available or unchanged THE SITE AND SERVICES ARE PROVIDED "AS IS" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

To the maximum extent permitted by applicable law, Force Media Innovations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or services. Our total liability to you for any claim arising from or related to our services shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Our Site may contain links to third-party websites or integrate with third-party services. These are provided for convenience only. Force Media Innovations has no control over and accepts no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the terms and privacy policies of any third-party services you use in connection with our services.

Either party may terminate a service engagement by providing written notice as specified in the applicable Service Agreement. In the absence of a specific agreement, 30 days written notice is required. Upon termination, you will pay for all work completed up to the termination date. We will deliver all completed work product upon receipt of final payment. We reserve the right to terminate access to the Site or services immediately if you breach these Terms.

These Terms are governed by and construed in accordance with the laws of Sri Lanka. For clients based in Australia, Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth) also applies where relevant. In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to mediation before resorting to litigation. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

If you have any questions about these Terms of Service, please contact us: Force Media Innovations Colombo, Sri Lanka Email: dhanushka@forcemediainc.com Website: forcemediainc.com We aim to respond to all legal inquiries within 5 business days.